Damaged in Transit
If a piece arrives damaged, write to us within 48 hours with photographs of the packaging and the item, and we will arrange a replacement or a full refund.
Customer Care
Returns & Refunds
What to do if a piece arrives damaged, or simply isn't right for your home.
Change of Mind
Unused items in original packaging may be returned within 7 days of delivery. Return shipping is borne by the customer unless the item was faulty.
Non-Returnable
Custom and personalised commissions cannot be returned, as they are made specifically for you.
Refunds
Approved refunds are credited to the original payment method within 5-7 working days of the returned piece reaching our studio.
Contact Us
Email: hello@shrihastkala.in
Phone: +91 98765 43210
Address: Shri Hastkala Artisan Studio, C-Scheme, Ashok Nagar, Jaipur, Rajasthan — 302001, India